Privacy Policy
1. Introduction
This Privacy Policy outlines how OpsMind / TwinMinder ("we," "us," or "our") collects, uses, and protects your information when you use our Digital Footprint AI Report service (the "Service"). Your privacy is of the utmost importance to us.
2. Information we collect
a. Information you provide. To generate your report, we collect the necessary personal identifiers you voluntarily provide, such as your full name, email address, and any other data points required by our AI agent. The accuracy of the Service depends entirely on the accuracy of this provided information.
b. Information we process from public sources. Our Service works by processing data from publicly accessible, third-party sources. This may include government databases, public records, media articles, social media, and other online platforms. We do not access any private, non-public databases to create your report.
3. How we use your information
We use the information we collect for the following purposes:
To provide, operate, and maintain our Service.
To generate and deliver your personalized Digital Footprint AI Report.
To communicate with you, including responding to support requests sent to twinminder.co/contact-support.
To improve our AI models and the overall quality of our Service.
Anonymized and aggregated data may be used for analytical purposes.
4. Data sharing and disclosure
This Privacy Policy outlines how OpsMind / TwinMinder ("we," "us," or "our") collects, uses, and protects your information when you use our Digital Footprint AI Report service (the "Service"). Your privacy is of the utmost importance to us.
5. Data retention
We retain the personal information you provide and the generated report for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. You may request the deletion of your report and associated data by contacting our support team.
6. Your data rights
In accordance with applicable law, you have the following rights regarding the personal data we hold about you (the information you provided to us):
The right to access a copy of your personal data.
The right to request correction of any inaccurate data.
The right to request the erasure of your data.
The right to object to or restrict the processing of your data.
Please note, these rights apply to the data you have provided to us. We do not control the data held by public sources.
7. AI services disclaimer and limitation of liability
OpsMind / TwinMinder provides AI-powered services, including the Digital Footprint AI Report and the AI Concierge (AI Receptionist), which utilize artificial intelligence to perform automated tasks such as analyzing publicly available information, generating reports, answering calls, initiating outbound communications, scheduling appointments, and responding to inquiries.
All outputs, communications, summaries, classifications, and interactions generated through our Services are produced exclusively by artificial intelligence systems. No human review, editorial oversight, investigative verification, or manual confirmation is conducted unless explicitly stated otherwise.
The Digital Footprint AI Report operates by processing publicly accessible third-party information. We do not access private databases, consumer reporting agency files, credit bureaus, law enforcement databases, or other restricted systems.
The AI Concierge generates responses and call handling actions algorithmically based on system logic and user-provided configurations. While we endeavor to ensure that our AI systems operate as intended, artificial intelligence technology may produce errors, omissions, misinterpretations, inaccurate associations, unintended statements, or incomplete results.
You acknowledge and agree that OpsMind / TwinMinder shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, business interruption, reputational harm, loss of goodwill, data loss, regulatory penalties, or other intangible losses arising out of or relating to:
The content, performance, actions, or statements generated by the Digital Footprint AI Report.
The performance, actions, or statements made by the AI Concierge during inbound or outbound communications.
Errors in scheduling, routing, transcription, or automated decision logic.
Any reliance placed upon AI-generated outputs.
Any unauthorized access to or alteration of transmissions or data not resulting from our gross negligence.
Any violations of telemarketing, privacy, data protection, or other applicable laws resulting from your use of the Services.
Any other matter relating to the use of the Services.
You are solely responsible for how you use the Services and for ensuring compliance with all applicable local, national, and international laws and regulations.
This limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.
8. Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
8.1 Persistent data encryption. We encrypt all sensitive persistent information, whether it's stored in databases, file systems, cloud storage, or any other storage medium.
8.2 Industry-standard encryption. We encrypt sensitive information at rest using industry-standard cryptographic algorithms, such as AES-256. Our management of cryptographic keys adheres to robust security protocols.
8.3 Dedicated key management system. Key management for encryption is handled by a dedicated, highly secure system or service. This system generates, stores, rotates, and revokes cryptographic keys independently from the data being encrypted. We ensure that keys are never stored directly alongside the encrypted data.
8.4 Key protection measures. All cryptographic keys are protected with appropriate measures, including hardware security modules (HSMs) or equivalent secure storage, to prevent unauthorized access or extraction.
8.5 Regular key rotation. We perform key rotation regularly, according to a defined schedule, to minimize the impact of a potential key compromise.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top.
10. Contact us
If you have any questions about this Privacy Policy, please contact us at twinminder.co/contact-support.
Terms of Service
Effective date: July 14, 2025
Please read these Terms of Service carefully. By using the Digital Footprint AI Report service (the "Service") provided by OpsMind / TwinMinder ("we," "us," "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
1. Description of service
The Service provides a Digital Footprint AI Report ("Report") for your personal awareness. The Report — including all narrative summaries, tables, classifications, and supporting documentation — is entirely generated by artificial intelligence based on public data sources. No human verification, editorial review, or investigative oversight has been conducted in the creation of the document.
2. User responsibilities and acknowledgements
a. Accurate information. You agree to provide accurate and complete information to the best of your ability. You acknowledge that the accuracy and completeness of the Report depend entirely on the data you provided. If any information is missing or inaccurate, the AI agent may produce results that are incomplete or unrelated.
b. Risk of inaccuracy. You acknowledge that due to the nature of public data and algorithmic inference, the Report may occasionally display references to individuals or information that are not associated with you. You agree that these are not verified and should not be considered confirmed matches.
3. Prohibited uses and FCRA compliance
a. For informational use only. The Report is for informational and exploratory use only.
b. Not a background check or consumer report. You explicitly acknowledge and agree that the Report does not constitute a background check, consumer report, or investigative record under the Fair Credit Reporting Act (FCRA), or its international equivalents.
c. Prohibited activities. You agree not to use the Report, in whole or in part, for any purpose regulated by the FCRA or for any other legally regulated purpose. This includes, but is not limited to, making any decisions regarding:
Employment, hiring, or promotion.
Housing or tenant screening.
Credit, lending, or financial eligibility.
Insurance eligibility or rates.
4. Disclaimers
a. No guarantee of accuracy or completeness. The Report is provided "as-is" and "as-available" without any warranties of any kind. The Report may contain inaccuracies, outdated information, or omitted content due to the limitations of AI interpretation and the variability of public data sources.
b. Point-in-time snapshot. The Report reflects public content only as of the retrieval dates noted. Since online data is dynamic and subject to change, this Report may already contain references to material that has been removed, updated, or corrected.
c. Source quality varies. The AI system gathers content from a wide array of publicly accessible sources. The reliability, jurisdictional coverage, and accuracy of these sources vary, and they may include duplicates, clerical errors, or false associations.
5. Limitation of liability and assumption of responsibility
a. User assumes full responsibility. Any confidence scores, classifications, or flags provided are heuristic indicators only, not formal assessments. The user bears full responsibility for interpreting results, validating claims, and conducting any follow-up investigations or certified document retrievals as needed. All findings should be treated as preliminary indicators and must be independently verified through official records or direct sources.
b. No liability for actions. Neither the creators of this Report nor the providers of the AI technology accept responsibility or liability for any actions, damages, or consequences arising from the use of the Report.
6. Governing law
These Terms shall be governed by and construed in accordance with the laws of Spain, without regard to its conflict of law principles.
7. Changes to these Terms
We reserve the right to modify these Terms at any time. We will provide notice of any significant changes. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.
8. Fees and refund policy
a. General policy. Due to the nature of our Service, which involves significant computational resources to generate and deliver a personalized digital product, all sales are final. Once a Report has been requested and the generation process has been initiated, we cannot offer a refund. By purchasing the Service, you acknowledge and agree to the disclaimers outlined in these Terms, including that the Report is provided on an "as-is" basis.
b. Non-refundable circumstances. A refund will not be issued for reasons including, but not limited to: dissatisfaction with the Report's content, the presence of inaccuracies in the Report, or errors resulting from incorrect information provided by you.
c. Eligibility for refund review. A full refund will be considered only in the case of a verifiable technical failure of delivery, where you have paid for the Service but have not received your Report and our support team is unable to resolve the delivery issue.
d. How to request a review. If you believe you are eligible for a refund based on technical failure of delivery, you must contact our support team within seven (7) days of your purchase at twinminder.co/contact-support with your proof of purchase. OpsMind / TwinMinder reserves the right to assess all refund requests on a case-by-case basis.
9. Contact information
For any questions or concerns regarding these Terms, please contact us at twinminder.co/contact-support.